Unused area rugs and remnants must be returned within 48 hours of purchase.
Clean, full and undamaged boxes of wood, tile and laminate must be returned within 30 days of sale to receive full credit. Special order or transferred boxes of wood, tile and laminate are non returnable.
Special order wood and laminate trim are non returnable.
No cash refunds.
No refunds or cancellation of special order or transferred products.
A 20% restocking fee will be incurred on all unaltered products cancelled after 30 days.
If a refund is requested, a 40% restocking fee will be incurred on all products that have been altered or cut.
If store credit is requested, a 25% restocking fee will be incurred on all products that have been altered or cut
No cash refunds of products held over 180 days. However refund can be used as store credit.
After 60 days, storage fees are billed at $0.03 square foot per month.
All material must be paid in full before receiving and/or installation.
Before the installation or altering of merchandise, it is the responsibility of the customer to inspect product for defects and verify correct style and color.
The return and refund policies are non-negotiable.
If you have any questions regarding these policies, please contact us